Well where do I start they offer "same day shipping" that is false they dont $#*! til about a week later. I order a hoverboard for $300 and I have very detailed shipping instruction they offered the spot on the form for the instructions. NOT to leave it unattended. Guess what they left it unattended I never received the hoverboard. I started a claim with UPS and they suggest I contact the sender haha what a joke I have been emailing since the day it was supposed to delivered about 2 weeks and no one has refunded or sent another one out. This company is a joke thief and just plain horrible. I guess the only thing left is to dispute that change with the bank. Sucks! DONT buy from here!