On 11/19 there was an online promotion on their body butters list $12 with 40% off with free shipping. At check out it clearly stated that I qualified for free shipping + 40%off. When I entered the discount code for some reason it did go through, I figured I would just call customer service and they would put my purchase through however that was not the case. When speaking to the manager at customer service she basically called me a liar. She said the price couldn't have been stated as such and refused to honour the promotion. Although I love TBS butters they will not be getting my business anymore for the way I was treated.