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Vance K.

Contributor Level

Total Points
197

2 Reviews by Vance

  • SHEIN

4/22/21

Ordered bathing suits and toppers from them back in March 2021. Now leaving April, their site tracking system says "in transit" since beginning of April when they took my money. Asked for a refund, they said my clothes would arrive the next day. Used the tracking # on USPS site, says no package. I'm out over $80. This is the second company to rip me off. I'm done.

Tip for consumers:
Don't!

Products used:
No products ever arrived

Service
Shipping
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

  • JustAnswer

9/1/20

Paid $5 for a legal question to be answered. Yeah, should have known for that price it wasn't gonna be a home run. Not only did I NOT hear back from them, but found out I was enrolled in a monthly $46 membership. Pretty sure I'll never see my money again. Calling the bank to make sure they no longer are able to charge my account. DO NOT use this site.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Vance,

Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

We would also like to look into your account to see why you might have not received a reply. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

Vance Has Earned 37 Votes

Vance K.'s review of JustAnswer earned a Very Helpful vote

Vance K.'s review of SHEIN earned 36 Very Helpful votes

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