I'm still waiting for them to refund my visa debit card. I have spoke to them 4x in the last few days. Also I talked with them to try and escalate this so I can get my account credited. The refund was issued on Dec 1st, 9 days ago was to up to 5 business days to show up in my account, Checked the FAQs on their website and did not say more than 5 days but a CSR I talked to says up to 7 days, but I was not informed of this until I talked with them yesterday. I talked with my bank and was told it could take up to 2 weeks before it shows in the account, due to them being a non Canadian company, so some misleading information on their website. Also very rude customer service staff. I also got an abrupt email from them it reads as follows:" Dear Customer,
Our system shows the transaction is an authorization, we will not settle and the funds will go back to your account. Please review your account, the amount should appear as a pending amount. You can contact your bank or credit card company for a release date.
Thank you,
Billing Support"
So now i'll wave to wait for this to go back into my account.
Well, the good news is... if the "charges" are indeed just an authorization then you won't have to wait for a credit to work it's way back to you. Your funds should show in your account faster this way. Authorizations should revert within a few days (usually 5 or less).