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Finally I got the reply from Jollychic. If Jollychic had earlier responded to my more than 50 mails, requests and chats with your customer service executives, I would not have been forced to post my feedback about your services.
My issue is not resolved yet. Return shipping charges is still not paid by them. Their site claims that if return is due to any mistake from Jollychic, return charges would be borne by Jollychic. If they are true to their words and statements, then I should get my return charges also refunded. In my case, it is purely due to mistake from Jollychic, which I had explained several times to their aftersales service team before and after getting return approval, with photographs.
My worst experience. Got damaged products. When returned, they deducted customs duty and I had to pay the return charges. In short, I lost the full order money. Please stay away. Their products look good on photo. But in reality, they are of the worst quality. I ordered 4 products and each one had one complaint or the other. Stay away if you do not want to lose money. Before I place the order, I had been warned by my friends. But I didnt listen to them, as I liked the collection. When I actually became a victim only, I learnt my mistake
Vanaja A.'s review of Jollychic earned 5 Very Helpful votes
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Please I need my order it's now one month and I have tracked it its in return process yet i...
Dear customer, we feel sorry for the inconvenience. About your return application, our colleagues should have contacted with you about the solution. We have refunded the customs duty $15 to your Jollychic account, please check your balance later. If you want us to return to your bank card, please let me know. So so so sorry for the troubles. Hope you can give us a chance to serve you better and better. Jollychic is a young and fast growing team which based on your great support. Thank you very much!