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Val W.

Contributor Level

Total Points
81

1 Review by Val

  • MovingHelp

10/27/19

We needed to store our furniture for a few weeks while we waited for our home to be completed. Because of the cost of moving and storage, UBoxes seemed like a viable choice. Upon reserving the boxes, I stated I would need assistance, and I was assigned a company called Magnificent Mighty Movers. I thought because I insured the boxes, the contents would be covered for damages. It was apparent when the UBoxes were opened, furniture pads were not utilized. Bags of unopened furniture pads from UHaul tumbled out of the boxes. Following the move, I immediately pointed out two items to one of the owners, and he assured me he would take care of it. One was a leather chair and the other a nightstand. As we unpacked and moved furniture around, we discovered countless gouges on both the furniture and the new walls. One in particular was a deep gouge and nearly foot long scratch on a maple drop leaf table built by my late father. I immediately contacted UHaul who explained the movers were a contract company and are overseen by MovingHelp. The UHaul representative also stated these movers are trained before they are contracted, and it sounded as though they did not use the furniture pads in packing the UBoxes. I photographed and documented everything so I would have a record of damages. I contacted MovingHelp with my documentation, and I was told I needed to make a claim, and that they encourage the consumer to work things out with the provider. The company owners have only had excuses and believed they could fix the damages themselves. I know that I will not be satisfied with this and have consulted furniture repair expert who said the surface of dining room table will need to be planed down in order to correct because of the deep gouge. We moved August 5, and we are now looking at 3 months. I am disgusted with the whole process. UHaul needs to be more prudent in who they recommend, MovingHelp is a worthless scam of a company with no assistance in mediating between the consumer and the movers. In the end, this move is costing me more than if I had gone with a professional moving company and paid the cost for storage. I'm attaching two examples.

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