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Really wish I could give NO stars! We were customers of Truetelecom, but when our contract was coming to an end in December 2017, we were told that they were about to cease trading and couldn't continue to supply us - so we switched to TalkTalk. However, we kept getting invoices form Onecom and no matter how many times we phoned and wrote to explain and dispute the alleged debt, the invoices and reminders kept coming and then the threatening phone calls started.
Finally, yesterday, after a year of persistent threats and time wasting, we have received an ''invoice'' (bearing a totally incorrect postal address), which is actually a credit note for the alleged debt. The covering e-mail contains no apology or explanation and is totally inappropriate in that it refers to the attachment as if it is, indeed, a monthly invoice due for payment.
Terrible company - and the Trustpilot rating is just further indication that this is NOT an independent site and reviews are selectively vetted to give a biased assessment of the companies which support and finance Trustpilot.
Val R.'s review of Onecom earned 5 Very Helpful votes
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Hi Val, thank you for taking the time to write a review about True Telecom. We are glad to hear that Kelly was able to assist you with your queries and that everything is up and running now. We have a commitment to all of our customers and strive to deliver a great service to everyone, so we are thrilled to hear that you are happy with your service. If you have any questions or queries in future, please do not hesitate to get in touch. Many thanks.