Val L.

We ordered referee shirts from their site. We decided almost immediately that the price we had paid for them was twice as expensive as the vendor itself, so we called to cancel the order. We were told that the order had already been shipped. It had not! It was still in the processing stage. It took seven more days to actually receive the order. The day I had called after placing the order, I spoke to Lori. Lori informed me that it wasn't a big deal to send the items back. It was when I actually called to send the items back seven days later that I was informed that not only would I have to pay return shipping (expected) but I would also have to pay the 10% restocking fee. I asked to have the restocking fee waived since I was told the items had to go through with shipping in the first place in order to return them. Lori told me no and said that no matter who I speak with in the company that no one would grant me the 10% restocking fee waiver. I then spoke with Lori's "boss", Vesper. Vesper said she was the end all / be all for Customer Service with this company. If that is the case, Epic Sports desperately needs to reevaluate their structure. Vesper was the rudest of the three people I spoke to in Customer Service with Epic Sports. I would NEVER recommend this company to ANYONE. Not only did we end up having to have the shirts shipped to us, they were the worst quality we had ever seen plus the top two shirts that were in the box were dirty. Do NOT buy from Epic Sports based out of Wichita, KS.