I cannot say enough about the customer service at Zozi - I was trying to buy a pair of zero drop Altra shoes and it was my first time getting that brand so it was difficult to figure out the right size. The folks at Zozi were super patient with me in terms of helping me with exchanges (overall, I had 4 pairs of shoes shipped to me and returned) - and the people at Zozi made it easy, hassle-free and were extremely friendly and pleasant throughout the whole process. It's my first time using Zozi and I'm really impressed with their customer service - they've made a loyal customer out of me!