I made a purchase from this company and to be honest I wasn't thrilled with that particular item. But I sucked it up because sometimes we purchase things and don't like them. Later down the road I received an e-mail from the company about my purchase and I replied and expressed my dismay about the product and simply mentioned it wasn't the greatest thinking it would end there. The next day or day after that I received an e-mail that told me I would receive a refund on my credit card. I was pretty floored. I had never asked for a refund. I've always heard very good things about this company and their products. Perhaps I just chose the product that wouldn't work for me but I will definitely be purchasing other products from this company! The level of customer service was astonishing and you don't find that anymore nowadays. Thank you Annabelle and Ariela for an amazing experience! This is definitely a company that will keep my business for a very long time!