It took my shopper 1 hour to get my groceries to me and I live 5 miles from Publix. She wouldn't call me or text me. I could see her driving around on the GPS and was so frustrated because I couldn't contact her. It was my first and last experience with Instacart. My shopper just pulled over to the side of the road for 30 minutes and sat there, I was so frustrated and mad. Then when she FINALLY arrived she wasn't physically fit to climb the stairs and my neighbor had to help her bring my groceries up. My milk and eggs had been in her trunk the entire time. :/