valerie m.

Do NOT buy a cell phone directly from Boost Mobile! Despite being a NON-contract service company, they have a HIDDEN contract on their cell phones. They don't tell you that any phone you buy from them is LOCKED until you pay them for 12 months of service on the SAME phone and SAME phone number. (So yeah, DON'T change your number either or the clock starts over). NOwhere during the phone buying process did I see anything about the phone being locked for 12 months. I paid over $500 outright for a Samsung phone in March, but since I telework and hardly use the phone I wanted to move to Mint Mobile for $15 month. Boost refused to unlock my phone even though I had been a customer for several YEARS already. The supervisor also tried to LIE and say that FCC made the 12 month rule, which is pure nonsense! They basically took one customer who thought highly of them and MIGHT have come back some day, and made that person an enemy and now I will let everyone know about what happened. This in and of itself is proof of poor customer service, when they could have unlocked my phone but instead decided to upset a customer. It's not like I got a huge deal on a cell phone. I bought from Boost because I thought it would be safer than Amazon, not because I saved a bunch of money and owed them for the savings.

I really wanted to buy some leggings, but I decided to check out their BBB status. They have SO many complaints and a HORRIBLE BBB rating. Compaints tend to be VERY VERY slow shipping, shipping to the wrong address, failure to follow through with refund/cancelling orders. Then their are complaints of poor quality. Too bad because they look SO cute!