Valerie H.

I placed an order for a pair of boots around 7pm on 9/25. After placing the order I found I different pair I liked and tried canceling it online but i could not find anywhere on the website that would let me cancel the order. I called them as soon as they opened the next morning to try and cancel the order and they said I couldn't because it was in the process of shipping. I asked when it was supposed to ship and she said on Monday. I again asked why I couldn't cancel since I had just place the order the night before and the lady did not have an answer. I again tried calling in Monday to cancel and they refused and said it was still in process of shipping. I will never buy another pair of boots from Shepherd again.