Ordered a prom dress for my daughter in march due to be delivered april - it never turned up the only method of communication was online chat with someone called "harry" who advised me that there was a delay and i must be patient! I was assured that the dress would be delivered by the end of may. Of course it wasnt you pay by paypal and they keep you going over the 45 days so you cant raise a case against them. Anyway I finally got my credit card company on to them and got a full refund.