Valerie B.

I purchased a groupon for a massage about a month ago. I tried for two weeks to book the massage to no avail. I contacted their customer service whom informed me they could not refund my money but could convert the cost of the groupon into groupon bucks that must be used within 24 hours. I then purchased another groupon massage for a bit more money thinking they would surely call me back. I was very, very wrong. After trying for a week to get ahold of someone I contacted groupon's customer service again. They then reached out to the individual and informed me I would be contacted within 3 to 4 business days to book the massage. 3 to 4 days came and went and still no return call. I then contacted groupon to inform them the individual never called. They sent me an email stating they refunded my money into groupon bucks to use at my leisure. They acted like they were doing me a favor and I should be grateful. At this point I was over the whole situation. After multiple chats and emails I finally spoke to a person whom refunded the difference of the two goupons back to my card but they refuse to give the remaining amount back. This company is a scam. I was a fan of groupon until this situation that was handled incredibly poorly by groupon. They need to screen the individuals that have groupons to ensure their customers get good service. I will NEVER use groupon again.