Valeria G.

I was using their SMTP server for a couple of weeks. There was a little problem that my emails got blocked as spam, but the support helped me to solve it an my emails were running again the next day.

The same day, unfortunately, my browser messed up my passwords and I could not login anymore. I tried multiple times to reset the password, but the email never arrived.

I used the link "Having trouble loggin in?" to send a message to support. No reply. Two hours after I sent another one. The next day I received a reply saying "you seem to be logging in with a wrong email".

While I did input the wrong email a couple of times because my browser inserted it automatically, I used the correct one more than 10 times. I requested password reset link 3-4 times and it never arrived.

I replied that they must be joking and that I can't understand why such a simple issue takes so long to solve.

Since then I did not hear from them. Today is the third day I can't access my account, in the morning I sent another ticket to support but still no reply.

I guess I'm gonna have to find a different provider.

I giving them just 1 star because it mindboggles me why a lost password can be unsolvable. It looks like that don't care.