Val B.

Almost 50% of the items i bought are either cancelled without reason, late delay as sellers don't check orders, sellers sent wrong items and many sellers are actually non-responsive, no reply no update no shipping, sellers also cheat by indicating shipping tracking number but in actual fact, never send out parcel at all so no further update on shipping status. If buyer don't check or don't ask, then they simply just keep quiet. Worse still, the shipping number shows it's on the way, but local courier says there is no such parcel, buyer can't cancel as system don't allow it since system shows parcel on the way so have to contact Lazada directly. Waste of time! Lazada don't return vouchers until buyer specifically requested for it by opening a case with Lazada and Lazada says certain vouchers are non-returnable so asking buyer to buy again without vouchers so refused to return vouchers to buyers. Why? This is not buyer's fault at all?! What is going on with Lazada?! This is the 1st and the last to shop on such atrocious platform! Real buyers please beware!