So far I have used 1800giftsportal thrice to deliver gifts in Australia.
1. Birthday cake- they notified about the change in flavor and type of cake 5 hours before the delivery time since the one that I ordered wasn't available. The one that was delivered should have been definitely cheaper than the one ordered but no return or apology.
2. Rakhi- The main rakhi was the same but the sweets and accessories were changed.
3. Men's grooming kit- ordered the nautical kit shown on the website but they delivered Nivea kit without even informing about the reason for the change. Even after constant emails and requests, they never requested.