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This entire process has been extremely frustrated. I *was* a first-time buyer with DermStore.com and I have notified Priori Skin Care about DERMSTORE.COM selling expired items. DO NOT BUY ANY CREAMS OR PRODUCTS HERE.
CUSTOMER SERVICE IS ALSO AWFUL.
SOMEONE AT DERMSTORE ATTEMPTED TO CONTACT PRIORI SKINCARE AND THEN LAST MINUTE STATED, "I AM SORRY, WE CANNOT CONTACT THEM."
Ursula O.'s review of Dermstore earned 8 Very Helpful votes
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Empty.
Dermstore sells items they don't actually have in stock and take payment. Then when you inquire...
We apologize that this customer didn't have a positive experience. DermStore does not sell expired products. We are an authorized retailer for PRIORI Skincare and all the other brand that we carry. When the customer contacted us thinking they received expired products because of a date located on the product, we immediately checked our stock on hand and contact the brand directly. Per the brand the numbers located on the products are lot numbers and not expiration dates. The customer was notified and was not satisfied with our response.
A pre-paid return label was given and a full credit has been issued to the customer’s credit card.