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1 Review by Uriah

HotWire

HotWire

10/7/18

If you want to rent a car, don't go through Hotwire.
I prepaid them in full for a vehicle, then i was double charged at pickup.
I received hotwire email 'Reminder' to go to a different car rental then the company i prepaid.
It wasn't until after I returned the vehicle,
that i noticed the double charge on my account.
Hotwire charge my card for the prepaid amount , Plus the actual rental.
With much difficulty,
I finally got to speak to hotwire Customer Care supervisor, Jenny.
I explained the situation to her and how I've been double charged.
She replied, there is nothing they can do, they do not give refunds or credits.
She also refused to transfer me to any hotwire management.
I will be reporting hotwire to the US government
Better Business Bureau for misrepresentation, lying &stealing.

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