Unsatisfied C.

Like others have said, please be extremely careful when trying to perform services like license renewal or replacement through the DMV. This website will appear as if you are going through that process when you aren't! I was in a rush and didn't notice until I received the email that thanked me for my purchase and included the "Step-By-Step Guide" I had just been charged for. The guide, by the way, includes information about the process that you can get for free on the official website. The customer service representative was nice when I called, but they will try to tell you the benefit of their service so you don't carry through with the refund. She did cancel the $21.99 charge, which will take 7-10 business days, but make you keep the $3.99 processing fee because it was an online transaction! All of that just to scam people out of $3.99 if they do happen to notice what happened, they should be ashamed.