The seller is super nice and sweet and provides excellent customer service! The hair came fast, it took a few days to process the order, but after that I got it right away! It is super soft and beautiful and the 18in looks so natural, like my own hair, so I may do a 20in next time! It is curly so you do have to take extra care of it, and it gets poofy the more you comb it(which I love)! I would definitely recommend this hair, and the better you care for it the longer it will last!! Thank you Besthairbuy!