UnHappy C.

This may be a long winded message, but bare with me... I will provide a good piece of advice at the end to make sure this does not happen to you. I purchased motel lodging from travelocity.com, and was promised a certain rate... including all taxes and fees. When I went to hit the submit order button, my card was automatically charged a rate significantly higher than the agreed on price. I called their customer service department, and waited patiently after I was put on hold after hold, finally was able to speak for a moment to a sales associate who could do nothing to get my money back... The best part was that the associate said they have a system in place... this is the best part... whereby the price you click on, may not be the price you actually get. In those milliseconds from the mouse click to where the order is confirmed, the price can change. Now, there is no mention of this fact on their website. It is FALSE ADVERTISING. They offered me a $50 voucher for future purchases, I declined. I wanted my money back, plain and simple. The sales associate said they would have a department look into the matter and if they were in the wrong, they would refund my money.

Several days later, I spoke with another associate in customer service. I went through all of the details of what had occured, and didn't get anywhere with the situation. I asked to speak to a supervisor and after wasting more and more of my precious time, was finally transferred to a corporate associate. This lady said they would review all the info online
To confirm what price I had actually confirmed at. Finally the corporate associate came back on the line and said "so you confirmed at such and such price", which was the inflated price of which they had actually charged me. To which I responded "No I did not". The corporate associate continued to say the same thing over and over again ad nauseam, trying to get me to say yes to her answer. I then became silent and so did she.
After wasting another hour of my time, on top of the other hour plus I had wasted from days before, I was ready to end the conversation. I said I would take it up with my bank, and now am going through that process. MY ADVICE-screen shot the web page with all the details about the transaction, where it lists the final price, including taxes and fees. That way if you click submit and are charged a correspondingly higher amount(as happened to me) you will have a record of it. I will never use Travelocity again.