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Unhappy C.

Contributor Level

Total Points
81

1 Review by Unhappy

  • iBid2Save

4/15/14

Would give less than one star if possible! I "won" a vacation package. Was not told about all the other fees in advance, but even so, the $29.95 sounded like a good deal... I was charged shipping for an email! Yep I received my prize through email and they charged me for it! The email contained a link to a third party website where I could choose which package I wanted, ok fine, not happy but still sounded like a deal. It was through the 3rd party website that I discovered sooooo many things that was left out of the details of what I had bid on, things that IF I would have known, I never would have bid. First off, vacation package was for 4 people, turns out it was for 2 adults and 2 kids, but you could leave kids off if you didn't have kids, however the 2 adults MUST live in the same household... I live alone, making me ineligible. Sent email to ibid2save, explaining situation and asking for money back... their answer was that only one person per household could use the prize... which contradicts the 3rd party website. Emailed them back, told them this, they then sent me another email, contradicting themselves! I have contacted the BBB and am waiting on them now to take care of this. If not resolved by them I will sue. One more thing, the 3rd party website grandnavigator.com charges an extra $50 on top of everything else, ALSO left out of the details given by ibid2save before I bid! I have talked to a lawyer and a judge about this, they have told me I have a clear case of consumer fraud... I showed the lawyer both websites along with all emails back and forth. He said I'll have no problem getting more than my money back since this is out and out fraud!

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Brent B. – iBid2Save Rep

I am very sorry you did not enjoy your experience at ibid2SAVE. We try very hard to get the best products available for auctions. Some products such as our vacation auctions do have a significant amount of details. We list an overview of these terms as well as a link to view the complete terms of the vacation that are available before you even bid on the auction. You can find these details on our "Detailed Auction Page." Just click on the title of any auction on our home page to view the additional details. On this page, it shows any fees associated with winning the particular auction including auction fees and shipping & handling. The amount you paid was actually an auction fee, which is attached to every auction on the site. Vacation auctions do not have shipping & handling since they are sent via email. The $50 required to book your vacation is a refundable deposit which is mentioned on the detailed auction page. This is to cover costs in the event you book your vacation but do not show up. Once your vacation is over, that amount is refunded to you. If there is anything further we can help you with, please do not hesitate to contact our customer support at 1-888-240-5288, 10am-6pm eastern, Monday-Friday or email us at support@ibid2save.zendesk.com.

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