I joined the site for 3 months and opened my account on the phone. I specifically asked for it not to have the auto renewal on. During this time i discovered that the mobile app does not work in Canada but works if you are outside Canada (I travel alot). During the 3 months i did not get any emails warning me about the auto renewal or explaining how it works. I didn't use the site much simply because they kept on matching me with people that were out of my match preference which tells me they just match you up with whom ever... i kept on getting matches that i had already said "no" to or already emailed show up in my matches again... Anyway, after the 3 months the site automatically renewed my membership and charged me an additional $67... i called in the day after my membership had expired and spoke to the customer service and their supervisor and they kept on referring to the site policy... overall, a big scam... consumer be aware...
Dear unhappy b.,
Thank you for your feedback. We want to offer my sincerest apologies to you for the inconvenience.
We were having holiday for the Spring Festival before so all the processing of the orders and the reply would be delay. Your order has been canceled and the money has been sent back to your account, please check it.
We are sincerely sorry for the inconvenience and hope to get your understanding. Thank you again for your review.
Kindly
Maple