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Our flight was cancelled due to bad weather. After notifying RentalCars online that we would be arriving a day later and after a night sleeping in the airport we arrived to be told that we "no showed" and the rental was lost. RentalCars refused to offer a re-booking or refund because "Fees had been incurred" even though Hertz head office made it clear they only get paid once a car is returned. When challenging RentalCars support about the fees they could neither describe or provide evidence of them.
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I rented a car for $108.90 Paid for it when I went to pick it up I had to pay over almost 500. So...
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