Horrible option. CAUTION TO ALL USA residents. I booked my ticket along with insurance and was trying to contact them to change dates.
1.800 numbers on site are not valid
2. Landline number no one will pick up and when it does the automated system will not accept the phone number with country code or without country code
3. Email -- always will get an automated message to chat
4. Chat- Page load errors and when it loads we will be stuck in first page
5.Chat call back--Page can't be displayed.
I didn't create a login as I won't travel much to India so I don't have a way to communicate with makemytrip. Worst place to book your tickets.