Ty W.

I use to love zenni until today. My first order I purchased 3 pairs of glasses. They were so cute and I was very satisfied I received them fast. I always order multiple frames because I like to switch up every day. I ordered my frames on June 12 and I check my tracking information everyday because I need my glasss to see and drive. So I checked my tracking this past Thursday June 21 and it said my glasses will arrive Friday June 22 by 8 pm by the usps. So I checked again Friday still the same information. So I checked my mail box after my mail carrier left no glasses. I waited to after 8 pm to check back and no glasses. So Im confused I called a postal supervisor to check the info and they had the same info. This is the provider that they choose to work with as it relates to delivery. I am very aware the 14-21 day to receive the item. But my descrepancy is that they give u the tracking info for what invalid info. I waited to Saturday to make sure the package aint get lost Im the mail carrier dropped it off the next day no package. Now when I go online it said the package is in trasit. How can a package go from the post office on its way to my house to back in transit. I called a supervisor today and was hung up on. A supervisor job is to take care of situation that the representative cant handle Im very upset because my glasses are broke and I cant see so how patient can I be I need my glasses. I called back and the representative told me only one supervisor was there but she couldnt give me his name and he refused to talk to me. She told me to contact the main email I did but yet they are telling me the same information 14-21 days. But my package said it would be delivered on June 22,2018 on the tracking information. I will never shop here again. If u want to get good customers if u have a issue with you order this is not the place to go cute glasses though. But but worth the stress.