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1 Review by Ty

AutoZone

AutoZone

8/30/18

June 24,2018 I went to the Autozone at 8495 Fondren Rd Houston,TX to purchase spark plugs and oil for servicing my truck. The store manager Freddie sold me the wrong spark plugs and told me to gap them incorrectly which resulted in my engine being damaged. I contacted the district manager Chris, she wasn't much help. Then Jerry Carrier the regional manager for Houston contacted me and said he would like to work on making this right. Recently I contacted him to get their decision whether or not they were going to reimburse me for the money I was out due to the manager's mistake. I was informed that Jerry Carrier would be happy to have a mechanic call me and discuss the matter or he himself would be happy to come to my house and talk about the matter but that they were not going to accept fault even though the store manager sold the wrong spark plugs and told me to gap them wrong. Jerry Carrier got upset when I said that Autozone should do the right thing and reimburse me for the unnecessary expenses accured. He told me the claim was denied, he was cutting all communication and blocking my email address. He also called me a liar and told me I didn't know what I was talking about. I informed him that I had a couple of mechanics that stated this was a direct result of being sold the wrong spark plugs. The spark plugs that were sold to me were meant for newer vehicles not older vehicles like mine. I have been treated with disrespect, nastiness, rudeness and treated like I did something wrong instead of Autozone taking responsibility and making things right. I'm just trying to make sure something like this doesn't happen to anyone else.

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