Tysin T.

This review is not just about the airport pick up, but in general for people who wish to know how to travel.

The best and only taxi company that I would recommend is Blue Bird, they are great! They always use the meter and the drivers are professional

The other taxi companies (dark blue, purple, grey colour taxis, not the light blue - blue bird taxis) are all rip offs! Be careful, they are scammers and rude 99% of the time.

Ok now onto Uber, it can be great and it can be not so great, I would say 75% of the time it is good, but if you get one of these drivers look out -

Booked a Uber ride at 6.09pm with driver "I Dewa Made Satrya" to pick up from Nikki Beach Club, after waiting at the front of the club for 10 mins it was clear he was not coming as his vehicle which was 1km away was not moving in our direction, but I was surprised when the app changed to being on the journey, a few minutes later it finished but I was charge 15,000 rah (of course you waste time and write to uber the they refund it, but why should loyal passengers need to go through such crap when it is clearly not their fault?)

I then booked Uber again at 6.19pm, the same driver "I Dewa Made Satrya" accepted the booking but this time, he messages me on WhatsApp to tell me unless i pay cash he is not coming, so I try to change the payment method to cash but this is not allowed on the Uber app, so when I tell the driver this he says unless I pay him cash he will not come! He then asked me to cancel, but luckily it is within the 5 min BS time limit so I am not charged a cancellation fee this time (even though again it is not my fault!)

I advised the driver "I Dewa Made Satrya" that the service is terrible, he told me he does not care and when I said I would report this service to Uber he said "I do not fear", clearly Uber does not care for passenger service and is happy to hire anyone in Bali as a driver, as I would never employee someone with such an attitude, especially when now 18 hours later he just sent me another offence message to my phone "You Emang Top"

Anyway avoid the driver "I Dewa Made Satrya"with phone number +62 821 4407 1347

I then attempted to make another booking, this time it was picked up by driver "Nyoman", this booking was at now 6.29pm, this driver was 8 minutes away and started driving to my location, so I was thinking great finally have a driver, he was within about 3 minutes away and then I noticed he kept going passed the turn off and when I contacted him he said he is not coming, I could see on the app he was like 3 mins away, then 6 mins, 9 min, 12 min and clearly not coming to Nusa Dua but driving to Ulawatu, this driver just ignored all contact from me via message/phone, just keep driving and I guess waiting for me to cancel, which I finally did, clearly another driver that does not care for passenger service

Please avoid "Nyoman" driver and his number is +62 812 3786 5029, he clearly does not care and should not be allowed to drive for Uber.

Ok so finally made another booking with Uber, it is now 6.40pm, the guy turns up, very nice driver, but as I got into the car and sat down my daughter was just getting into the car and the driver starts to drive off, without her being in the car, the door was still open, my daughter then hit the road and was left on the street, this was clearly an accident but careless driving from Uber, I will not write his name, as he was nice, but clearly not careful.

Anyway basically after about 4 bookings, waiting 40 minutes, writing to uber for refund for my 15,000 Rph, we made it home to the villa in seminyak.

Honestly i love Uber, use it all over the world, however, I think in some cities like China (especially Beijing), Bali and Sydney the server now is terrible and the prices are on the increase so a taxi can be about the same! Once uber gets the marketshare they want they increase the prices without warning!