Tyret F.

IF I COULD GIVE THEM A NEGATIVE RATING I WOULD! So I order boots that were on sale Black Friday weekend. Ashley Stewart use UPS for their shipping company (which by the way is the wor sa t shipping company to use during the holiday because their delivery people are lazy). I received a notification that my package was shipped while I was at work. Cool! Get home no package filed a claim with UPS and Ashley Stewart about the package. Had all the information from my leasing office security that proved my package was never delivered. UPS denies their claim so Ashley Stewart decides to deny their claim. This happened 3 times. So then I reached out to a friend that works for UPS and found out Ashley Stewart has an agreement with UPS. So when one denies their claim the other denies their. So mind you this happened starting 11/28/18. So now by the middle of December since I don't have my package or a refund I dispute the charge with my card. Ashley Stewart has extended that investigation twice. Now they talking about 45-90 days. Their online is a bunch of scammers. If you don't go in the store do not shop with them! SHOP SOMEWHERE ELSE because they like keeping people hard earned money because of their mistakes and mess ups!