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tyler o.

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Experience: Computers & Technology

Member since January 2020

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1 Review by tyler

1/8/20
Scam! (Zagg warranty replacement)
I copied another "customer's" most recent review, it is exactly happened to me as stated below. The first time I paid to ship the broken protectors to them but wasn't happy about it. This time, I went to an "Authorized Dealer" so I wouldn't have to pay shipping cost. The dealer wanted to charge a return fee (which included an installation fee) of $10. I contacted customer service to see options. They offered three ways for warranty replacement which ALL required their "customer" paying to ship the old protector to them! What is the point of the authorized dealer? I worked for Mercedes-Benz for 12 years responsible for warranty part returns and Mercedes-Benz USA (MBUSA) would asked back for parts if they believed there was an issue so they could do testing to resolve. Mostly, we were told to throw away defective parts. MBUSA trust their dealers to decide if a valid warranty claim was appropriate (and sometimes customers would try to get away with false claims) and handle it with the customer. NEVER did we make the customer PAY to return VALID warranty parts back (if needed), let alone, charge the "customer" to PAY for installation either! I owned a Iphone 4s for 6 years without a screen protector with no issues. Zagg's have cracked on my phone twice in a year (and so has my wife's and daughter's) which customer service says it usually happens to most people 4-5 per year! What a product, a "warranty" they pass the cost to their "customers". Also, a product it seems to be designed to prematurely crack ensuring continuous replacement. This business model is called planned obsolescence and purely PROFIT driven! I WON'T BE DOING BUSINESS WITH THEM AGAIN and neither should you!

Another "customer" review:
"I'd give them 0 stars if I could. I purchased an InvisibleShield for my iPhone. I was told if anything happened to my screen I could bring it to the kiosk at our mall and they could replace it for free. The shield was scratched immediately after purchasing. Then the shield started lifting up. Mind you, I take the very best care of my phone. I've never had any issues. I bought the shield as a precaution. When I asked them to replace my shield the wanted to charge me $10. I have a warranty. What kind of "lifetime warranty" is that? I already paid $40 for this. Piece of crap... don't even bother."

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