Tyler G.

So a few days ago I tried to purchase a bundle before the fall sale ended, but ran into issues as I could not get the bundle to add to my cart it would only offer the purchase as a gift option.
I was trying to buy the counterstrike bundle but it would not add as I already have the free version of csgo in my library. At first I thought this was some sort of glitch on my mobile app so I restarted the app still nothing I attempted to figure out how to remove the free version as I thought maybe that was the issue but was unable to figure it out how to on the app.

I've had demos of other titles before or other free versions and have not needed to remove them in order to upgrade to the full game or purchase the full game so naturally being that these are valve products and steam is a valve owned company youd expect them to have it worked out so people don't run into these issues, and to ice the cake without removing the free version I can add csgo to my cart and proceed to check out without receiving the product already owned or in library notification on the cart screen. Yet when I try to add the bundle i can't because it claims csgo is in my library. I mean yes I could have just bought the game by itself as it would add to the cart but when csgo was on sale for $8.47 and the bundle of all 3 counterstrike games was on sale for $8.29 it seems kind of illogical to pay more for less.

All this said I sent in a ticket sharing my frustration and questioning how this issue was occurring well expressing my confusion that it will let me add the game but not the bundle, and after waiting a day and a half received responce that basically says sorry there's nothing we can do for you, more a less it's not in steams policy to offer customers anything for having a bad experience with there service followed by the instructions on how to remove the free game from my library and the recommendation that I put the game on my wishlist and wait and see if it goes on sale followed by a shameless plug for there weekly sales and daily specials.

Here's a company that makes billions in revenue annually from people like myself who regularly spend on games, and then as a customer you reach out in frustration over a bad experience caused by issues with their store and they respond with sorry for the inconvenience, its not our policy to offer items at discounts before or after sales, so if you want the game your going to have to buy it at full price or wait, but in the mean time be sure to check our specials section for more great deals... Great policy tell an upset customer who spends money every week on products that the only help you can provide is the advise to look at the other products that can be bought... Never in my life have I had a support representative try to sell me products when I'm complaining about a problem I had with their service while trying to purchase a product.

I didn't request the game for free or at a discount for my trouble, but did expect that they would make some sort of gesture. I sent in the ticket questioning why I was experiencing the issue to begin with and why I can add the game to my cart but not the bundle this was never answered instead I received steams policy on offering discounts outside of sales and steams sale Schule like it's not advertised enough everytime I open steam weekly deals deal of the day.

None the less as this is drawing out a bit long I'll end off with this after receiving the response I was less than satisfied and responded again in dissatisfaction and will have to wait another day and a half to see if I get another response and weather or not it will yelid any different results, I will 're write or post a new review if steam manages to show some better customer service support but as it stands now steam don't care about individual customers they make more than enough to survive if they loose a few customers so they don't go out of the way and try to give you a reason to continue using their services if you've had a issue they shrug it off. In contrast I messaged amazon a week ago after receiving 2 different shipping estimates when I placed an order. I just wanted to know which one was correct so I'd be home when it arrived, they clearly explained how their shipping system works let me know which estimate was the correct one and went above and beyond in apologizing for my confusion and credited my account a free month of prime which was worth more than the item I had purchased to begin with. Some company's care about their customers others only care about money I'll let you decide what type of company steam is.

Great platform aside from there lack of adequate customer service... So a few days ago I tried to purchase a bundle before the fall sale ended, but ran into issues as I could not get the bundle to add to my cart it would only offer the purchase as a gift option.
I was trying to buy the counterstrike bundle but it would not add as I already have the free version of csgo in my library. At first I thought this was some sort of glitch on my mobile app so I restarted the app still nothing I attempted to figure out how to remove the free version as I thought maybe that was the issue but was unable to figure it out how to on the app.

I've had demos of other titles before or other free versions and have not needed to remove them in order to upgrade to the full game or purchase the full game so naturally being that these are valve products and steam is a valve owned company youd expect them to have it worked out so people don't run into these issues, and to ice the cake without removing the free version I can add csgo to my cart and proceed to check out without receiving the product already owned or in library notification on the cart screen. Yet when I try to add the bundle i can't because it claims csgo is in my library. I mean yes I could have just bought the game by itself as it would add to the cart but when csgo was on sale for $8.47 and the bundle of all 3 counterstrike games was on sale for $8.29 it seems kind of illogical to pay more for less.

All this said I sent in a ticket sharing my frustration and questioning how this issue was occurring well expressing my confusion that it will let me add the game but not the bundle, and after waiting a day and a half received responce that basically says sorry there's nothing we can do for you, more a less it's not in steams policy to offer customers anything for having a bad experience with there service followed by the instructions on how to remove the free game from my library and the recommendation that I put the game on my wishlist and wait and see if it goes on sale followed by a shameless plug for there weekly sales and daily specials.

Here's a company that makes billions in revenue annually from people like myself who regularly spend on games, and then as a customer you reach out in frustration over a bad experience caused by issues with their store and they respond with sorry for the inconvenience, its not our policy to offer items at discounts before or after sales, so if you want the game your going to have to buy it at full price or wait, but in the mean time be sure to check our specials section for more great deals... Great policy tell an upset customer who spends money every week on products that the only help you can provide is the advise to look at the other products that can be bought... Never in my life have I had a support representative try to sell me products when I'm complaining about a problem I had with their service while trying to purchase a product.

I didn't request the game for free or at a discount for my trouble, but did expect that they would make some sort of gesture. I sent in the ticket questioning why I was experiencing the issue to begin with and why I can add the game to my cart but not the bundle this was never answered instead I received steams policy on offering discounts outside of sales and steams sale Schule like it's not advertised enough everytime I open steam weekly deals deal of the day.

None the less as this is drawing out a bit long I'll end off with this after receiving the response I was less than satisfied and responded again in dissatisfaction and will have to wait another day and a half to see if I get another response and weather or not it will yelid any different results, I will 're write or post a new review if steam manages to show some better customer service support but as it stands now steam don't care about individual customers they make more than enough to survive if they loose a few customers so they don't go out of the way and try to give you a reason to continue using their services if you've had a issue they shrug it off. In contrast I messaged amazon a week ago after receiving 2 different shipping estimates when I placed an order. I just wanted to know which one was correct so I'd be home when it arrived, they clearly explained how their shipping system works let me know which estimate was the correct one and went above and beyond in apologizing for my confusion and credited my account a free month of prime which was worth more than the item I had purchased to begin with. Some company's care about their customers others only care about money I'll let you decide what type of company steam is.

So a few days ago I tried to purchase a bundle before the fall sale ended, but ran into issues as I could not get the bundle to add to my cart it would only offer the purchase as a gift option.
I was trying to buy the counterstrike bundle but it would not add as I already have the free version of csgo in my library. At first I thought this was some sort of glitch on my mobile app so I restarted the app still nothing I attempted to figure out how to remove the free version as I thought maybe that was the issue but was unable to figure it out how to on the app.

I've had demos of other titles before or other free versions and have not needed to remove them in order to upgrade to the full game or purchase the full game so naturally being that these are valve products and steam is a valve owned company youd expect them to have it worked out so people don't run into these issues, and to ice the cake without removing the free version I can add csgo to my cart and proceed to check out without receiving the product already owned or in library notification on the cart screen. Yet when I try to add the bundle i can't because it claims csgo is in my library. I mean yes I could have just bought the game by itself as it would add to the cart but when csgo was on sale for $8.47 and the bundle of all 3 counterstrike games was on sale for $8.29 it seems kind of illogical to pay more for less.

All this said I sent in a ticket sharing my frustration and questioning how this issue was occurring well expressing my confusion that it will let me add the game but not the bundle, and after waiting a day and a half received responce that basically says sorry there's nothing we can do for you, more a less it's not in steams policy to offer customers anything for having a bad experience with there service followed by the instructions on how to remove the free game from my library and the recommendation that I put the game on my wishlist and wait and see if it goes on sale followed by a shameless plug for there weekly sales and daily specials.

Here's a company that makes billions in revenue annually from people like myself who regularly spend on games, and then as a customer you reach out in frustration over a bad experience caused by issues with their store and they respond with sorry for the inconvenience, its not our policy to offer items at discounts before or after sales, so if you want the game your going to have to buy it at full price or wait, but in the mean time be sure to check our specials section for more great deals... Great policy tell an upset customer who spends money every week on products that the only help you can provide is the advise to look at the other products that can be bought... Never in my life have I had a support representative try to sell me products when I'm complaining about a problem I had with their service while trying to purchase a product.

I didn't request the game for free or at a discount for my trouble, but did expect that they would make some sort of gesture. I sent in the ticket questioning why I was experiencing the issue to begin with and why I can add the game to my cart but not the bundle this was never answered instead I received steams policy on offering discounts outside of sales and steams sale Schule like it's not advertised enough everytime I open steam weekly deals deal of the day.

None the less as this is drawing out a bit long I'll end off with this after receiving the response I was less than satisfied and responded again in dissatisfaction and will have to wait another day and a half to see if I get another response and weather or not it will yelid any different results, I will 're write or post a new review if steam manages to show some better customer service support but as it stands now steam don't care about individual customers they make more than enough to survive if they loose a few customers so they don't go out of the way and try to give you a reason to continue using their services if you've had a issue they shrug it off. In contrast I messaged amazon a week ago after receiving 2 different shipping estimates when I placed an order. I just wanted to know which one was correct so I'd be home when it arrived, they clearly explained how their shipping system works let me know which estimate was the correct one and went above and beyond in apologizing for my confusion and credited my account a free month of prime which was worth more than the item I had purchased to begin with. Some company's care about their customers others only care about money I'll let you decide what type of company steam is.