Tyler F.

I'll try to make this as short as possible. I purchased a car from Capilano Audi over the phone from Toronto(first mistake). I was happy with everything up until the point that the car was being picked up and was on video call with the salesman where he then decides to tell me "oh by the way there is a scratch on the front bumper and multiple rock chips" that he had said multiple times before I purchased the car that there was no damage to the car and its "perfect". The only reason he told me about it was because the shipping company does their inspection and makes note of any damage, If they didn't I would have received the car and probably had the blame put on the shipping company. They offered to fix the damage and pay for the paint to be touched up... ok fine I was happy that they're at least fixing it. Heres where it gets WORSE, when i received the car I noticed the lower front grill was also cracked which Aaron failed to mention again and when I brought it up to him he completely ignored it... but since they already said they'd fix the paint I decided not to bother them more and i'll just fix that eventually... BUT what I didn't realize was that behind that crack in the lower front grill was a cracked A/C condenser right behind it. When I try bringing it up to them and explain my situation and that i have picture proof that the lower front grill was already cracked and that same rock cracked the condenser because its cracked right behind where the grill is cracked im just told theres "no way because they did their inspections and everything was fine"... but if they did they're inspection properly why did the lower front grill pass inspection when i have proof it was cracked in their possession? I dont know how anyone can trust the sales men or the mechanics working at Capilano Audi when first they tell me they didn't see the scratch or paint chips because the car was dirty (maybe you should wash it before inspecting it?) and then pretty much calling me a liar when I have picture proof the grill was cracked in their possession(i'll attach a clip from a video taken by Aaron at the dealership in Vancouver where if you zoom in you can see the lower grill is cracked) & to top it off Audi canada wont do anything about it and said i have to take it up with the dealership because according to their inspection everything was fine (even tho i sent them the proof). Now im stuck paying $1700 to fix my condenser when it wasn't my fault and wasn't working to begin with. My first experience with Audi has been a nightmare and honestly wish i never left bmw. Learn from my experience and never purchase a car from them without being there to inspect it for yourself even tho you feel confident like i did because you're dealing with Audi.