Tyler B.

Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their hold time is always 45 minutes or more, the agents are rude and unhelpful, and they don't get anything done. I had to make my own calls and do my own due diligence to get water running back to my property and am now waiting over 30 days for a refund because they claim I never sent receipts which have been emailed multiple times. The incompetence is intentional to leave people stuck with the bill or blow people off so they have to get their own service.

To be clear, First American deflects all blame and mishandling even when in breach of contract. Following my BBB review, they advised I didn't provide the required documents, which is false and this company profits off of misconstruing their coverage and holding out on assistance. A paid invoice, original bid invoice, and w9 were provided a total of 18 times to *******@firstam.com with myself CCD to confirm delivery. I had to send 27 emails, spend over 26 hours on hold, and escalate a BBB complaint to get a solidified response from a manager, Sandra T, who would not hold any accountability other than claiming "I didn't provide the necessary documents" that me self, a third party, and the sales manager all confirmed receipt of. As of today 02/02/2021, over thirty days later, Sandra T confirmed all items were received (after a manager already confirmed this on 01/27/2021 - before their BBB response 02/02/2021). She promised an overnight with tracking for tomorrow 02/03/2021. The negligence in communication and breach of contract surrounding timeline to return funds is appalling.

Additional red flag, FOLLOWING my BBB complaint, my previously "fully covered" furnace repair is NOW being communicated as $2500 OOP (which sounds lot like extortion). My furnace was inspected and covered when I moved in, and now that I'm raising complaints, they want to charge me. It's a disgusting business model and I recommend everyone looks elsewhere.

USE ANY OTHER COMPANY