Tyagu R.

Placed order 15th June, no response from till 30th June after multiple chat request from me asking for update. No REPLY!

Note LAZADA: you have no customer support at all! Do you think your ROBO chat CLEO helps? Who gave this CHAT idea will help your customers inquiry? Get a better analysis and restructure your system! Is to you also LAZADA please improve your system, be responsible to your customers.
I waited 20minutes in CHAT queue to get the support team to response, and guess what I get " dear customer since you never response for 30seconds the system will end the CHAT" do you really want us stare at monitor without bilking our eye? You call this a support?
Read all the negative feedback LAZADA and improve. Don't let a bad seller bring down your name. I lose my trust with you LAZADA and millions of peoples have the same feeling too.

Note to Seller: if you want to do business in online platform/e-commerce be ethical in this line, be responsible to your buyers. Don't just keep quite if you don't have the item in hand and don't keep quiet until the system cancel the orders. PLEASE RESPONSE AND UPDATE YOUR CUSTOMERS!

Note to Buyers: don't waste your time as I did. You will be blind folded and pray to GOD that you will receive the items soonest with good condition.

Hope you guys Improve,
Raj
*******@gmail.com