I placed an online order containing 11 items over a month ago and of those items, only 2 arrived. 9 items were shipped with no ups update since the 19th of May. Ofcourse I attempted to file a claim with ups and wasn't able to do so because the "sender wouldn't allow" it. I've sent numerous emails and made countless phone calls to old navy's customer service and to no avail. I'm disgusted with them and will not purchase any thing from them again.