I was an idiot who didn't read the reviews before ordering from this site. Everyone's comments on here are totally legit. I ordered a costume 9/21/14. E-mail instantly sent stating it was in processing. After a few weeks of no further updates... and no costume, I call customer service----an automated recording, of course---and leave a message. Another e-mail sent from them stating it was still in processing. Yeah, well my payment didn't sit in processing for weeks, so why is my product?! I can't even get ahold of anyone at customer service. All automated. I order off Amazon and other websites. NEVER HAD THIS ISSUE! WORST COMPANY EVER!