Turc T.

I tried to order a hitch receiver off their site. It stated if I ordered by 2 PM it would ship same-day. I received the ball in 2 days, but no receiver. I called and asked where it was as the online tracking said the order was "delivered". She told me it's not their fault as they only get one tracking number. So even if only 1 part of the order is shipped, it is completed out. Like this is my problem as a customer? I'm supposed to track their stuff for them? Ten days and three chat/calls later and I finally got an update, "Part back in stock on the 15th". Now on the 20th, I gave up. When I called to cancel, the same smart $#*! girl from the previous two calls told me I couldn't expect "normal" shipping and availability with the pandemic. Seriously? Smug af. I'm supposed to know which parts you actually have and can get, and which you don't/can't? If only they posted the in-stock status on their site. What a crazy concept.

Stay away from this company.