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Recently ordered a laptop from Newegg, and it included a bunch of free promotional items. A backpack, and a free fortnite bundle.
This was Deception #1. The fortnite bundle was not free, they charged me $49.50 to my credit card for the game. This is ridiculous because Fortnite is absolutely FREE game anyone can download.
Deception #2: Shipping on the laptop was supposed to be 3 days, but they shipped it via Fedex ground which took 5 days instead of three. If I put a similar sized package into the Fedex ground system it indicates 5 days. 3 days was a lie. I was badly in need of a new laptop, and would have gladly paid for shipping, but they lied.
I got the laptop OK, but customer service was terrible. In total, I spoke to 3 customer service reps. They wouldn't refund my money, and further calls to follow up resulted in customer service re[s that argued, didn't listen, and even a supervisor (Vicky) that refused to help get my money refunded.
The free gifts are a scam they use to increase profits. I will never order from Newegg again. You are better off going to Amazon.
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Hello TT,
I do apologize for any issues you had with your order and if you feel you weren't provided with the proper customer service you deserve. Please send us a private message with your order information so we can further investigate this matter for you.
Thank you,
Louis [Newegg Support]