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T T.

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Experience: Clothing & Fashion

Member since October 2020

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1 Review by T


I would give zero stars if possible! They made me wait a month+ for my bracelet and didn't update me on what is happening. I had to constantly ask them what's going on and why it is taking so long. Awful customer service and they don't contact you at all unless you have to keep nagging them. When I threaten to get a refund they have suddenly sent me my bracelet but it was a fake and never came! They tried a resolve it by "making replacement bracelet" but really they never even sent the bracelet to me in the first place and made excuses and lies to make it seem like they have to make me wait longer. The quality of the bracelet is so bad! The bracelet becomes tarnished and ruined after a few weeks, and my boyfriend never got to wear the bracelet as it was too big. For a bracelet that never came out of the box, never worn and made with ‘18ct plated gold' shouldn't be this tarnished and damaged at all! I can't even put in the category of fake gold because fake gold would never go really ruined like this! They said they would make me a replacement bracelet and deliver it to me ‘asap'... I have waited 2 weeks+ and still no bracelet! In the end, I decided to do a dispute on PayPal because I am not waiting again and I don't want a poorly made bracelet that would go ruined and tarnished after few weeks of not even wearing it again! The cheek of the company tried and keep their money and not give me a refund! STAY AWAY FROM THIS COMPANY AND DON'T BUY! SAVE YOURSELVES FROM THE GRIEF!

Zoe K. – Zoe Kay Jewellery Rep

Hi T Tran

As requested - This order was refunded in full (even though it was a personalised piece) and the damage as discussed, was due to water exposure of a gold plated product.

Further to the full refund, we also sent a free of charge replacement bracelet as goodwill.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625

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