T T.

I ordered our holiday cards here because I think this site has lovely designs. However, once we received the cards, the main photo was printed very light and washed out and the font was muddy and difficult to read. I contacted customer service via chat since the phone service hours are limited. My chat was unbelievably slow -- each response took several minutes (some up to seven minutes) and after 45 minutes, they asked me to email a photo of the card - which I did. From there, it took two days to receive a response and each communication after that took a couple days for a response -- every time with a different agent. I asked for a credit to my account since I wanted to revise the design to ensure that it would be clearer/easier to read, but they went ahead and just reprinted the same card - despite me asking them not to. It's been a week since I originally contacted customer service and I still don't have a resolution -- nor a holiday card. Never again.