Tsip L.

I tried Hulu for the 2nd time because they sent me a promotional email stating "(MY NAME), Check Out What's New in June
Your favorite day of the month is here. That's rightnew shows and movies just dropped, and June is on fire. Don't miss out. Sign up today for your one-month free trial."
"One month free trial only available by
Clicking through this e-mail. See terms below.

One month free trial offer valid for Hulu (ad-supported) or Hulu (No Ads) plans only. Offer valid for new and eligible returning subscribers only. After free trial ends subscription fees apply starting at $5.99/mo unless canceled. Cancel anytime. Terms apply."

The reason why I thought that I was an "eligible returning customer" is that it addressed me by my first name. If it had said "Dear customer, you MAY qualify for a one month free trial, click here to check your status" or something like that, then this review would not have been written.
After I discovered I was charged for the month I thought was free, I called their customer disservice line and sat on hold for 15 minutes. The agent that answered would not let me get more than 8 words out of my mouth before she interrupted me to tell me how wrong I was to expect a free month (a 2nd time). After the 3rd interruption, she said that she would refund my $$ and cancel my account. Their advertising email software should be sophisticated enough to differentiate between previous customers and new customers that qualify for a free trial month. It is 2020, after all. Although this experience ended up ok as far as the monetary expense is concerned, it soured me on ever trying Hulu again. Not worth the BS. There are many other options for streaming.