T S.

I purchased a diamond ring from Shane last summer. After making the last payment I went to pick it up. Before leaving I asked them to verify the serial number on the diamond and discovered it was not the one I had purchased. After further investigation I found out Shane had sold my diamond to another customer and the one they delivered to me was of substantially lower quality and lower value. When I asked if it was standard policy that they check serial numbers before setting and delivery, they said no. All other jewelers I have since visited said it was standard policy. I demanded my money back and found a ring at another jeweler. The moral of this story is find a jeweler you trust. If you bought from Shane before reading this, make sure the serial numbers on your diamonds match what you purchased. Note: for this review, there is no selection for zero stars. Since then Shaneco posted a response saying management would contact me to help resolve the issue and we have heard nothing.