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When I ordered moissanite it was missing the guarantee for life. That bothered me, but when I saw a porn Gif of one of JTV's hosts on twitter, that bothered me even more, especially since JTV is supposed to be women issued oriented. They know about this and are covering for the host. They had post on Twitter taken down after is was discovered posted. I can't give my money to such a business. This host has also used "deception " to sell more jewelry as well. Once she said that Cushion cuts retain value better than round cuts to make more sales.
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Hello Truth, that sounds like a situation that should never have happened and we apologize that it was something that you saw. We never want to give off a deceptive feeling and we try our hardest to be as transparent and friendly as possible. If there is anything that ever feels off or upsets you about our products or show, please make sure to give us a call as soon as possible at 800-619-3000 or email us at customercare@jtv.com, we always want to hear your feedback.