Someone needs to shut that site down before they manage to scam more people. They will call you"Dear friend" & to be patient. First I guess they replied in Chinese (I don't speak or read the language) and they use UK website to think they are local.
Contact the bank, PayPal. Imagine if they are like this from where the hair comes from. I did use my imagination
I ordered from them a hair topper/ hair crown in December. We are in February now. They have no phone number to be contacted and they answered by e-mail after I sent a few emails. They are scammers and use a website to look like they are based in UK. The person replied and told me My friend... be patient... Just go to your bank and report them. Also PayPal should be notified so they ban them. I don't even want to think from where they get the hair...