trishas93

Trisha S.

Contributor Level

Total Points
80

1 Review by Trisha

10/21/21

UYERS BEWARE... DO NOT ORDER FROM THIS COMPANY. Return policy is misleading and manipulative. My daughter's return package was sitting in our mail room for 3 weeks before she noticed it hadn't bee picked up because it was not a FED EX or UPS courier. The return authorization instructions do not tell you that an obscure courier is the method of their return process. When customer service was called, our request for an exception outside of their 28 day return policy was rejected 3 levels up in the company after much negotiation explaining that the return authorization WAS PROVIDED within the 28 day policy and that the lag in shipping was the issue due to their lack of transparency... my daughter is now stuck with $400 of bad quality clothing because this brand thrives on deceit and bad customer service. NOTE: the fabrics in the photos on their website are misrepresented and misleading. The quality is stiff, cheap and irritable to the skin-- priced at $78+ for blouses and sweaters. There are many other quality e-retailer brands out there with better customer service and quality product that we will support in the future.

Products used:
none - tried to return everything and got stuck with it due to bad return policy and customer service

Service
Value
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