I've ordered from dollskill many times in the past without issue, although this time around when i ordered with est. Shipping 5-7 days. I waited 16 days, with the est. Arrival date constantly changing on their site. I contacted customer service and Holland was kind enough to get back to me very quickly and returned the shipping cost. Overall dollskill's quality has really dropped over the years but I'm glad the customer service is so good.