Trinity B.

First off let's start by saying I called ahead. I ordered a prom dress from a website and received it in the mail and the top piece didn't fit. No big deal I was just gonna have it altered to fit. I called ahead to David's Bridal to ask first off if they would even work on it. The lady on the phone said yes. Then I asked if I could come in now by chance for someone to look at it and possibly start on it, she said yes come right in! I live an hour away from this place and I told her this and she still proceeded to say, "that's okay we're still open". So we get there and I ask to talk to the lady in alterations and get told that she left for the day. Right there pissed me off. Then I talk to another lady asking when she would be back and this lady proceeds to say I'm gonna have to make an appointment for next week. So as mad as I already am I'm almost ready to say yes when ANOTHER employee chimes in and asks where I got the dress from I told her from a website and both of these women give me the rudest look I have ever received, put their hands up and say we can't touch it you have to go else where. So then I'm arguing with them about how I talk to the alteration lady myself over the phone and she said they would work on it no matter where it's from and these two other employees proceed to tell me that "oh she must be the newer one, she probably didn't know". IF YOU ARE IN CHARGE OF A BUSINESS YOUR EMPLOYEES SHOULD KNOW WHAT TO TELL A CUSTOMER! If they do not know then they should talk to a manager and tell the correct information to the customer. David's Bridal has forever lost any future purchases from me which is a shame because I've bought a couple from the past and have seen a few wedding dresses that I really like. But with service like that and the fact that the 2 ladies I dealt with in the store were so rude about it as if it were my fault absolutely killed any liking I had left for the store. I will never again buy from there and I advise others not to have to deal with the people who hate their jobs and don't want to deal with a potential customer. Absolutely rude.