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I ppaced the first order from them it was ok never received any tracking information. When I placed the second order I emailed and asked about how to use the discount and about the tracking information on next order. I received a response right away. Now second order never arrived a month later nor no response to the emails
Trina P.'s review of Popreal earned 3 Very Helpful votes
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I ordered from Popreal at the beginning of the summer 2020 a mommy and me set for my daughter and...
Hi trina, we are sorry for the Inconvenience caused to you. For the Tracking information, our system will sent the email letter automatically，while it may in the junk mail in the previous time. And now we have fix it. And for your order, due to it has the logistic problem and did not updated for a long time, so our customer has refund to you for your problem. And we have exchange the logistics company，the shipping time is more faster than before. One more thing, for your order, the online tracking information shows it’s delivered successfully. Did you get it? We try to contact with you, but did not get your feedback, can you pls contact with us ASAP?